terms & conditions

TERMS OF SERVICE

OVERVIEW

This website is operated by ELO LLC, a limited liability company doing business as relish. Throughout the site, the terms “we”, “us” and “our” refer to relish. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

relish monitors purchase activity and reserves the right to refuse transactions and/or close accounts based on order or returns behavior.

 

ORDER ACCEPTANCE AND CANCELLATION

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled.

Please note that all orders are subject to acceptance and availability and are only guaranteed once they are fulfilled.

 

PAYMENT TERMS

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

We currently use the storefront platform provided to us by Shopify to manage one or more of the frontend and backend functions of our website, and may use the platform to manage certain fulfillment, storage and delivery obligations and Shopify Payments as our payment processor.

Accordingly, in addition to the terms and conditions specified by us, your use of the website, the terms of your payments, purchases and orders will be subject to any terms now imposed, or may in the future be imposed, by Shopify as part of their platform and payment provider services.

 

SHIPPING FEES & TAXES

Currently, we offer only domestic shipping within the United States through UPS for a flat rate of $20. Please check the shipping options at checkout for specific delivery options and fees. Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth in any shipping guidelines we may now have or may later adopt, are accepted by you by placing an order with us. 

All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. relish is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact us at shop@relishdc.com so that we may make arrangements.

relish will make every attempt to help resolve any resulting shipping issues with UPS, however, relish is not responsible and carries no further liability for any lost, damaged or stolen packages in the shipping process once we have transferred your package to our carrier. Once we have transferred any package to UPS, any disputes and/or claims should be directed to them.

Any orders delivered to Washington, DC will be charged local sales tax of 5.75% at the time you place your order. No other tax will be applied to orders shipped within the United States.

 

PRODUCT & PRICING INFORMATION

We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing is subject to change.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

INTELLECTUAL PROPERTY

Images of people, places or products posted on this website are either our property, or are used by us with express permission. Unless otherwise noted, all content included on this website, including images, illustrations, designs, icons, photographs, video clips and written and other materials is our property or our partners or affiliates and is protected by United States and international copyright laws. The compilation of this website is the exclusive property of ours and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this website is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this website only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Website, please contact us at info@relishdc.com

The names, “relish” and “relish DC”, and all related names, logos, product and service names, designs, marks and slogans (the “Marks”) are trademarks of ours or our owners, partners, affiliates or licensors. You must not use such Marks without our prior written permission, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the website. All other names, logos, product and service names, designs and slogans on this website are the trademarks of their respective owners.

 

LIMITATION OF LIABILITY

In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of our products. We shall not be liable for any losses caused by forces or parties that are outside of our control, including any third party service providers. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the products you have ordered through our website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of products.

 

INDEMNIFICATION

You agree to defend, indemnify and hold harmless our store, website, our affiliates, licensors and service providers and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to (1) your use of the website, including use of its content, or (2) your violation of these terms and conditions, our Privacy Policy any other terms or rules applicable to the website, any rights of any other person or entity, or any applicable laws, rules or regulations.

 

CONTACT

Questions about the Terms of Service should be sent to us at shop@relishdc.com.

 

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 With your permission, we may send you emails about our store, new products and other updates.

 

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at shop@relishdc.com or mailing us at relish 3312 Cady's Alley, NW, Washington, DC, 20007

 

DISCLOSURE

 We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SHOPIFY

 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

 PAYMENT

 If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

 cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

CONTACT

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our management at shop@relishdc.com or by mail at: 

relish, 3312 Cady's Alley, NW, Washington, DC, 20007